RoseMart: Shipping and Returns Policy:
Please ensure you read our shipping and returns policy.

SHIPPING
At Rosemart, we strive to ensure a seamless shopping experience. Orders are typically processed and shipped within 24 hours of receipt, excluding public holidays. In these cases, your order will be shipped on the next business day.

You will receive an email confirmation with shipment details, including tracking information and updates, sent to the email address provided during checkout.

If you do not receive shipping confirmation promptly, please contact our support team at [email protected] for assistance.

Thank you for choosing RoseMart!

RETURNS AND REFUNDS
Our shipping and returns policy lasts 14 days from the day you receive your order. If 14 days have passed since the day you received your order, we can’t offer you a full refund or exchange. To complete your return, we require a receipt or proof of purchase.

When you wish to claim a refund please ship the item you wish refunded to:

Orskinkuja 2 A 2, 00700 Hlsinki, Finland

Please email ([email protected]) or message us with a copy of your shipping receipt so we can check on its arrival. 

We would also request you notify us of a reason for your request for a refund. We would like to know why you wished to return the order, either in full or in part.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and will be processing your refund. We will also notify you of the approval of your refund.

If you have followed the conditions above, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: Orskinkuja 2 A 2, 00700 Hlsinki, Finland

Shipping and Returns policy
To return your product, you should mail your product to: Orskinkuja 2 A 2, 00700 Hlsinki, Finland

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. If you have comments about our shipping and returns policy please contact us Need help?

Contact us at [email protected] for questions related to our shipping and returns policy.